Gigantic Terms & Conditions

All visitors entering the ice rink must have a valid ticket to skate;
Full payment is required at the time of booking;
Booking in advance is highly recommended, the ice rink has a capacity of 70 skaters per session time only. If a session is fully booked, you will be offered the next available session time;
When purchasing tickets, if the ice skating session has already started, the full ticket price will be charged if tickets are available;
An adult ticket is valid for customers aged 16 years and over. A child ticket is valid for children aged 5 - 15 inclusive. Children 4 years and under are not permitted to skate.
All prices are correct at the time of publishing. However, they are subject to change without prior notice;
Customers are advised to check their tickets upon receipt as mistakes cannot always be rectified;
Please note a booking fee of 50p per ticket plus 50p per transaction applies for tickets purchased in advance.

Exclusive hire sessions are available to book for a maximum of 70 skaters. These must be pre-booked, and paid, by calling 0115 807 7900 during office hours (Monday - Friday 9am-5:30pm excluding bank holidays). Exclusive hire sessions are charged as a flat fee.

A valid ticket is required on entry to the ice rink. If this is not produced, or the ticket is defaced or altered in any way, admission to the ice rink will not be permitted. Where a ticket is exchanged for a wristband on entry, the wristband must be worn for the duration of the session;
Trentham Ice will not re-issue lost tickets;
Trentham Ice reserves the right to refuse admission to the ice rink, whose duty it is to take health and safety, environmental and security concerns into account and at their reasonable discretion may from time to time carry out security searches. Trentham Ice reserves the right to refuse admission to anyone on account of being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken, other antisocial behaviour, or making unauthorised audio, video or photographic recordings. Trentham Ice advise that no refunds will be offered to customers who are refused entry or asked to leave the venue;
Customers will not be allowed onto the ice rink if the staff have reason to believe they have been drinking alcohol;
You MUST report any injuries / incidents / accidents that occur whilst on or by the ice at the time to a member of Trentham Ice staff.

Children aged 15 and under must be accompanied at the ice rink by a responsible adult AT ALL TIMES.
If a child is seen to be unaccompanied they will be asked to leave the ice rink;
Children aged 5 - 8 years must be accompanied on the ice by a responsible adult (1 adult per 2 children);
Children aged 9 - 15 years must be accompanied rink-side by a responsible adult (1 adult per 6 children);
Children aged 4 and under are NOT permitted to skate on the ice rink.

Once tickets are purchased for a particular session time, this cannot be changed;
All tickets are non-transferable and non-refundable;
Should an ice skating session be cut short due to an unavoidable injury / incident on the ice rink; dependent on the time of the incident, customers may be offered a transfer to another session. This is at the discretion of management;
Management reserve the right to change/remove facilities due to technical, operational and/or meteorological reasons without prior notice;
In the event of inclement weather, every effort will be made to ensure the ice rink sessions continue as advertised. In this case, should the sessions continue as scheduled, no refunds will be offered;
In the event of a session being cancelled, Trentham Ice will endeavour to contact all purchasers either by phone, e-mail or in writing (using details provided at the time of booking), advising them of the course of action. However, it is the customer's responsibility to check before travelling and Trentham Ice cannot guarantee that they will inform the customer of any changes. If a session is cancelled by Trentham Ice, all customers will be offered another date / session to attend the ice rink. Should this not be acceptable, customers will be offered a refund.

Annual Ticket Holders receive a £1 discount for ice skating sessions per ticket for each valid annual ticket produced;
This discount does not apply to guests or family members who do not have an annual ticket;
Not available online, available in person at the box office only. Booking fee applies for tickets purchased in advance.
To purchase discounted ice rink tickets, the annual ticket must be valid on the day of chosen session.

Customers are advised to be aware that the walk from the car park to the ice rink is outdoors;
All general terms and conditions for the estate are available on request;
We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force;
Trentham Ice prohibits photography and use of video / recording equipment during sessions, unless for private use;
We ask all visitors to help maintain the environment and ecology.
No dogs allowed except dogs that are required for assistance.